Privacy Policy
1. Introduction
Modern Tiles and Floor Pty Ltd (ABN 79 701 942 001) (“we”, “us”, “our”) is committed to protecting the privacy of individuals whose personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Contact details, such as your name, email address, and delivery or service address;
- Details of your enquiries, quote requests, and communications with us;
- Information about the products and services you purchase or request from us;
- Payment and billing information necessary to process transactions;
- Website usage information collected through cookies and similar technologies.
We only collect personal information by lawful and fair means and, where practicable, directly from you or from third parties you have authorised to provide it to us.
3. How We Use Your Information
We collect, hold, use, and disclose personal information for purposes including:
- Supplying tiles, flooring products, and related services to you;
- Preparing and providing quotations and responding to enquiries;
- Delivering and installing products, arranging deliveries, and coordinating trades;
- Billing, invoicing, and managing payments and accounts;
- Complying with our legal, tax, and regulatory obligations;
- Improving our products, services, and website.
We will not use or disclose your personal information for purposes other than the primary purpose of collection unless you consent, or the use is permitted by the Privacy Act or the APPs.
4. Disclosure of Personal Information
We may disclose personal information to:
- Our employees, contractors, and installers who need it to provide services to you;
- Suppliers, logistics providers, and delivery companies involved in fulfilling your order;
- Payment processors and professional advisers (such as accountants and auditors);
- Government bodies, regulators, and law enforcement where required or authorised by law.
We do not sell or rent personal information to third parties. We do not send personal information overseas unless reasonably necessary and permitted under APP 8.
5. Cookies and Website Analytics
Our website may use cookies to enhance your browsing experience and gather usage statistics. You may configure your browser to refuse cookies; however, some features of the website may not function as a result.
6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure storage, access restrictions, and secure destruction or de-identification of information when it is no longer required.
7. Access and Correction
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We will respond to such requests within a reasonable period. In some circumstances, we may decline a request where permitted by the APPs; if so, we will explain why.
8. Complaints
If you believe we have breached the APPs or mishandled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:
Modern Tiles and Floor Pty Ltd
ABN 79 701 942 001
Perth, Western Australia
Email: ceo@moderntilesandfloor.site
Website: https://moderntilesandfloor.site
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be published on our website. This policy was last updated in 2024.